US Telco & Senior Living Specialists

Elevate Every Conversation with High-Performance Teams

Apex Global powers outsourced contact centers that convert complex telco offers and senior living services into revenue. We fuse sales processing, compliant scripts, and lead nurturing purpose-built for the US market.

Book a Discovery Call Explore Services
3M+
Annual Conversations
38%
Avg. Lead Uplift
24/7
Global Coverage

Trusted by national telco leaders and premier senior living networks

AT&T Spectrum Brookdale Senior Living Sunrise Senior Living
Live pipelines

+38% qualified leads

Average uplift across our outbound pods in 2024.

35 Active programs
4.9/5 Client NPS

What we deliver

  • Dedicated sales pods
  • Conversion-ready leads
  • Real-time QA + coaching

98% CSAT

Contact quality
About Us

Contact Center Outsourcing for Telco & Senior Living

We help US telecommunications providers and senior living brands scale revenue conversations with specialized teams.

Excellence in Business Process Outsourcing

Apex Global is a leading BPO company established in 2019. We run high-performing contact centers dedicated to sales processing, plan upgrades, and inbound qualification for national telco brands and leading senior living operators.

Our pods blend seasoned closers, industry-compliant agents, and multilingual support so you can scale revenue, launch new markets, and capture more qualified leads without growing fixed headcount.

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Proven Track Record
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Expert Team
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24/7 Availability
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Cost-Effective Solutions
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Data-Driven Performance
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Award Winning Service
Apex Global contact center team
Our Services

Sales-Focused Contact Center Programs

Purpose-built for US telecom providers and senior living communities.

📞

Telco Contact Center Pods

Dedicated teams managing plan upgrades, add-on bundles, retention saves, and device financing with strict QA and compliance for US carriers.

  • Inbound upgrade desks
  • Outbound save campaigns
  • Device + service bundling
  • Order & activation support
Specialty
🎯

Sales & Lead Generation

Core revenue pods that turn marketing inquiries into booked appointments and signed contracts for both broadband and senior-living offerings.

  • Lead qualification & scoring
  • Sales pipeline management
  • Tour & install scheduling
  • Conversion optimization
💼

Senior Living Engagement Desk

Specialized teams handling inquiry intake, plan guidance, and resident follow-ups for senior living and lifestyle communities.

  • Benefits & insurance checks
  • Care plan consultations
  • Resident nurture journeys
  • Quality assurance insights
Award Winning Services

Recognized Excellence in Customer Experience

Industry leaders trust Apex Global to represent their brands with distinction.

Apex Global award 1

Clutch.co Top B2B Company (2021)

Recognized in the Top Voice Services category for delivering premium sales and support programs for enterprise telecom partners across the US.

Apex Global award 2

JumpStart Pakistan SME Awards (2019)

Honored for “Innovative Culture,” celebrating how Apex Global mentors and empowers contact center talent to deliver standout senior living experiences.

Why Choose Us

Built for Regulated, High-Stakes Programs

Everything we do ladders up to closing more telecom and senior living deals, faster.

01

Vertical-Trained Teams

Channel specialists trained on broadband bundles, fiber rollouts, and senior living intake scripts so every conversation feels on-brand.

02

Advanced Technology

Carrier-grade dialers, secure CRMs, and real-time dashboards that keep leadership visibility high while protecting customer data.

03

Scalable Programs

Spin up seasonal surge teams, market pilots, or expansion pods without compromising SLAs or occupancy targets.

04

Revenue Accountability

Pay-for-performance models, script optimization, and QA loops tied directly to close rates and install KPIs.

Client Stories

Revenue Teams We Power

Impactful partnerships across industries, tailored to every go-to-market motion.

“Apex Global rebuilt our fiber sales desk in 60 days. Installs jumped 38% while churn fell across high-value markets.”

Jamie Patel

VP Consumer Sales, National Telco

Telecom

“Their compliance-ready agents handle sensitive resident journeys with empathy. Tour bookings doubled year over year.”

Rebecca Owens

Chief Growth Officer, CareBridge Living

Senior Living

“We scale seasonal volume without missing SLAs. Apex tracks every lead from first inquiry to confirmed agreement.”

Marcus Bell

Customer Director, Horizon Mobility

Telecom
Get In Touch

Let’s Scale Your Revenue Desk

Tell us about your US telco footprint or senior living network and we’ll design a sales-focused contact center program.

Next Step

Ready to turn telco & senior living leads into customers?

Partner with Apex Global for compliant, conversion-obsessed contact center pods that understand fiber rollouts, resident journeys, and everything in between.

Schedule Strategy Session